We recommend using a computer or a mobile device. The streaming service works with mobile devices using iOS or Android. 

Make sure you have a reliable internet connection. 

Make sure the stream has started. Under the video title, there is small text with information about when the video will start.

As a first step, please try to refresh your browser window.

Second, try another browser to see if the stream works with a new browser. 

Make sure the stream has started. Under the video title, there is small text with information about when the video will start.

Check your internet connection and make sure it is fast and stable.

Close other programs and applications running on your computer to free up bandwidth.

If you are using a mobile device, move to a location with better network coverage.

Some users have experienced problems with Chrome on their desktop computers. These users resolved the problem by using another browser, such as Safari. 

This error message often is displayed when the internet connection is slow or the browser is not working.

Please make sure that you have access to a fast internet connection.

Try using another browser, such as Safari. We have a known problem with certain versions of the Chrome browser.

Some users have experienced problems with Chrome on their desktop computers. These users resolved the problem by using another browser, such as Safari.